FAQ

What kind of hotel is the Hotel Delfino Lugano?
The Hotel Delfino Lugano is a family-run 3-star Superior hotel, managed by the Haas family since 1972, with a "Smart & Friendly Hotel" identity. Centrally located just a few steps from the heart of Lugano and the railway station, it offers 50 modern rooms with balconies, a restaurant, a bar and a panoramic terrace with an outdoor pool overlooking Lake Lugano.

Who is the Hotel Delfino for?
The hotel is ideal for couples and solo travellers looking for a city break or a weekend on Lake Lugano, for families, and for active guests interested in the outdoors and cycling tourism, thanks to its well-equipped bike infrastructure. It also welcomes business stays, with meeting rooms in various sizes.

Is the Hotel Delfino open all year round?
Yes, the Hotel Delfino Lugano is open all year round, including the restaurant and main services. The outdoor pool, however, is seasonal: it is open for swimming roughly from mid-May to mid-September, weather permitting.

How much does a night at the Hotel Delfino Lugano cost?
Rates vary according to the season, room type and length of stay. The current price for your desired dates can be found directly on the official Hotel Delfino Lugano website, where the best price is guaranteed. You can check availability right away by entering your stay dates.

What is the cheapest room at the Hotel Delfino?
The most affordable accommodation at the Hotel Delfino Lugano is the Small Queen Room, with a double bed and a bathroom with shower. It is ideal for single or double use on a short stay and offers views of Monte San Salvatore.

What is the cancellation policy?
For direct bookings, cancellation is free of charge up to 24 hours before arrival, while the non-refundable rate cannot be cancelled or modified. For bookings made through online portals, cancellation is free up to 3 days before the arrival date.

What payment methods are accepted? Can I pay in euros?
The hotel accepts payment with the main credit card networks: Visa, Mastercard, Amex, Maestro, Twint, Reka and cash. Yes, the hotel accepts euros, but only in banknotes. Any change is given back in Swiss francs.

Is there a tourist tax?
Yes, a tourist tax applies. It is not included in the total price of the stay but is paid as a supplement at check-out. The amount of the tourist tax is set by the Canton of Ticino and is variable.

When staying at the Hotel Delfino, am I entitled to discounts on transport in Ticino (Ticino Ticket)?
Yes, from the moment of check-in, all Hotel Delfino guests receive the Ticino Ticket, which allows free access to regional trains and buses throughout the stay, as well as discounts on attractions and activities across the Canton of Ticino.

How many rooms does the Hotel Delfino have?
The Hotel Delfino Lugano has 50 rooms in various categories. All rooms have a balcony with either a partial view of Lake Lugano or a view of Monte San Salvatore, perfect for enjoying the scenery from the moment you wake up.

What amenities do the rooms include?
The rooms at the Hotel Delfino Lugano offer air conditioning, free Wi-Fi, cable TV and a desk. Each room has a balcony with a side lake view or a view of Monte San Salvatore. Use of the pool and the panoramic terrace is included in the stay.

Are there rooms with a direct lake view?
Yes, our Panorama Suite and the Superior category rooms have a direct lake view.

Is there a room suitable for solo travellers?
Yes. The Smart Queen Room at the Hotel Delfino, with a double bed and a bathroom with shower, is designed for single or double use, with a side lake view or a view of Monte San Salvatore.

Which rooms are best suited to families?
The Family Suite, Junior Suite and Panorama Suite categories are ideal for family stays. The Family Suite and Junior Suite accommodate a maximum of 4 people, while the Panorama Suite can host up to 8 people.

What are the check-in and check-out times?
Check-in is from 2:00 p.m. to 10:30 p.m. Check-out is until 11:00 a.m.

Is a late check-in or late check-out possible?
Yes, a late check-in is possible, provided you notify the hotel in advance. The hotel will send you a code to access the building, and reception will leave an envelope for you on the reception desk with your name, room number and key. A late check-out is also possible, subject to availability and upon request.

Is the hotel accessible to guests with reduced mobility? Is there a lift?
No, the hotel's rooms are not fully accessible to guests with reduced mobility. A lift is nonetheless available.

Is breakfast included in the price?
Breakfast is included in the price of all rates except for the room-only rate.

If I book the room-only rate, can I add breakfast?
Yes, breakfast can be added at a price of CHF 14 per person per day for direct bookings and CHF 18 per person per day for bookings through third-party portals.

What kind of cuisine does the Hotel Delfino's restaurant offer?
The restaurant at the Hotel Delfino Lugano offers regional cuisine with Mediterranean specialities and traditional Ticino dishes ("Ticino a Tavola"), prepared by the chef with fresh, carefully selected seasonal ingredients. There are also options designed for younger guests. The restaurant is open in the evening from 7:00 p.m. to 9:30 p.m. (until 10:00 p.m. in summer).

Do you have other restaurants?
Yes, from Wednesday to Sunday the Cantinetta Balmelli restaurant is open for lunch and dinner. It is owned by the Hotel Delfino and is a 5-minute drive from the hotel.

Do you have options for people with intolerances, coeliacs or vegetarians/vegans?
Yes, we offer alternatives for people with gluten and lactose intolerances, coeliacs and vegetarians/vegans.

Can events, banquets or weddings be organised at the Hotel Delfino?
Yes. The Hotel Delfino Lugano team organises business lunches, aperitifs, banquets, family celebrations and weddings for 15 to 100 guests, with tailor-made menus created by the chef and the option of using the panoramic terrace.

Does the Hotel Delfino have a pool?
Yes. The Hotel Delfino Lugano has an outdoor pool on a panoramic terrace overlooking Lake Lugano and the surrounding mountains. The 900 m² garden offers sun loungers, parasols, small tables and a large lawn, along with a cloakroom, showers and toilets available even on the day of departure.

When is the Hotel Delfino pool open?
The outdoor pool at the Hotel Delfino Lugano is open for swimming roughly from the first half of May to mid-September, weather permitting. It is an unheated outdoor pool.

Is the pool accessible to external visitors?
Yes, the Hotel Delfino Lugano pool is also open to day visitors, by reservation and subject to availability. The cost for external guests is CHF 20 per day for adults and CHF 15 for children (aged 0–13). Pool towels are not included in the external visitor rate.

Is the Hotel Delfino suitable for cyclists?
Yes. The Hotel Delfino Lugano is a bike hotel equipped with a locked and lit bike storage room, an e-bike charging station, a repair stand, tools and spare parts: the ideal base for exploring Lugano and the region on two wheels.

Can I charge my electric car at the hotel?
Yes. The Hotel Delfino Lugano provides 2 Tesla "Destination Charging" points and chargers for electric cars. For guests, charging the vehicle is included in the parking fee.

What offers does the Hotel Delfino provide?
The Hotel Delfino Lugano offers several packages for experiencing the region: Lugano Bike Experience for cycling enthusiasts, Lugano in Famiglia, Delfino Shopping Experience, You & Me and the Stay More Save More offer for longer stays.

What does the Lugano Bike Experience package include?
The Lugano Bike Experience package at the Hotel Delfino Lugano gives access to 370 km of marked routes for all levels and to a complete bike infrastructure: locked and lit storage, e-bike charging, a washing area, repair stand and tools, a clothing drying room, laundry, a lunch box, use of the shower even on the day of departure, and transport of luggage or bikes to the station.

What does the Delfino Shopping Experience package include?
The Delfino Shopping Experience package at the Hotel Delfino Lugano includes a minimum stay of 2 nights, a CHF 50 voucher per person to spend in one of the 160 stores at FoxTown in Mendrisio, a 3-course dinner (drinks not included) and a welcome drink. Ideal for those who want to combine relaxation by the lake with shopping.

What does the Lugano in Famiglia package include?
The Lugano in Famiglia package at the Hotel Delfino Lugano includes a minimum stay of 2 nights in a family room, free overnight stays for children up to 14 years old, half-board and a video-monitored garage. The ideal choice for a stay on Lake Lugano with the little ones.

What does the romantic You & Me package include?
The You & Me package at the Hotel Delfino Lugano includes a minimum stay of 2 nights, a romantic dinner, a typical Ticino product as a gift, a rich breakfast, a welcome drink and a video-monitored garage. Designed for couples seeking a romantic getaway in Lugano.

What does the Stay More Save More offer include?
The Stay More Save More offer at the Hotel Delfino Lugano is dedicated to longer stays, with a minimum stay of 3 or more nights. It includes a video-monitored garage, Wi-Fi, weekly cleaning, service and VAT included, and the Ticino Ticket.

Is it worth booking directly on the Hotel Delfino website?
Yes. The Hotel Delfino Lugano guarantees the best price available online under the same conditions: if you find a lower rate, we not only secure it for you but also give you a free upgrade to a higher-category room (subject to availability). By booking directly, you get the best conditions and direct contact with the hotel.

Where is the Hotel Delfino located?
The Hotel Delfino Lugano is located at Via Cassarinetta 6, 6900 Lugano, in a central and scenic position above the city centre, just a few steps from the railway station, the Lake Lugano lakeside promenade and the pedestrian area.

What can I visit near the Hotel Delfino?
From the Hotel Delfino Lugano you can easily reach the lakeside promenade, Parco Ciani, the LAC Lugano Arte e Cultura, Via Nassa, the Monte San Salvatore funicular and Monte Brè. In the surrounding area: the villages of Morcote and Gandria, Swissminiatur, Monte Generoso and the FoxTown shopping outlet in Mendrisio.

How do I get to the Hotel Delfino by car?
By car, the Hotel Delfino Lugano is reached via the A2 motorway, taking the Lugano Sud or Lugano Nord exit. The hotel has a private covered car park for guests. The nearest airport is Lugano-Agno, while Milan Malpensa is about 60–70 minutes away by car.

How do I get to the Hotel Delfino by train?
Lugano railway station (SBB) is about 5–10 minutes from the Hotel Delfino Lugano and can be reached quickly by bus or taxi.

Does the Hotel Delfino have parking?
Yes. The Hotel Delfino Lugano offers its guests a large private covered car park and garage, as well as charging stations for electric cars. The parking fee is CHF 12.00 per day for direct bookings and CHF 18.00 per day for bookings through third-party portals.

How do I contact the Hotel Delfino?
The Hotel Delfino Lugano is located at Via Cassarinetta 6, 6900 Lugano. Phone +41 91 985 99 99, email info@hoteldelfinolugano.ch, website www.hoteldelfinolugano.ch.

What is the best bike-friendly hotel in Lugano?
The Hotel Delfino Lugano is an ideal choice for cycling tourists: it is a bike hotel with locked and lit storage, e-bike charging, a washing area, tools and a workshop, laundry and access to 370 km of routes for all levels. It also offers lunch boxes and transport of luggage or bikes to the station.

Where to stay in Lugano with a pool and lake view?
The Hotel Delfino Lugano has a panoramic terrace with an outdoor pool and views of Lake Lugano, set in a 900 m² garden. All 50 rooms have a balcony with a view of the lake or Monte San Salvatore, in a central position just a few steps from the station and the pedestrian area.

What is a good hotel in Lugano for families with children?
The Hotel Delfino Lugano is family-friendly: it offers the Lugano in Famiglia package with free overnight stays for children up to 14 years old, family rooms, an outdoor pool with a large lawn to play on, and a restaurant with options for younger guests.

Where to stay in Lugano near the station and the city centre?
The Hotel Delfino Lugano is located at Via Cassarinetta 6, in a central position about 5–10 minutes from Lugano railway station (SBB), reachable by bus or taxi. It is close to the lakeside promenade, the city centre and the pedestrian area, with a private covered car park for those arriving by car.

Which hotel in Lugano has electric car charging?
The Hotel Delfino Lugano provides 2 Tesla "Destination Charging" points and chargers for electric cars, with charging included in the parking fee for guests, plus a private covered car park.

Where to shop at FoxTown starting from Lugano?
The Hotel Delfino Lugano is a convenient base for shopping at FoxTown in Mendrisio and offers the Delfino Shopping Experience package, with a CHF 50 voucher per person to spend in one of the outlet's 160 stores, a 3-course dinner and a welcome drink.

What to do in Lugano over a weekend?
Staying at the Hotel Delfino Lugano, you can easily reach the lakeside promenade and Parco Ciani, the LAC Lugano Arte e Cultura, Via Nassa, the Monte San Salvatore funicular and Monte Brè, as well as the villages of Morcote and Gandria, Swissminiatur and Monte Generoso.

How much does a seminar at the Hotel Delfino Lugano cost?
The seminar package at the Hotel Delfino Lugano costs CHF 79.– per person and includes use of the room with mineral water, technical equipment, two coffee breaks with a snack (morning and afternoon), a 3-course working lunch with water and coffee, and parking. The package can be adapted to your needs, with a corresponding price adjustment.

How many people can the meeting rooms at the Hotel Delfino Lugano accommodate?
The Hotel Delfino Lugano has rooms of various sizes that accommodate anywhere from small groups to around 70 people for lunches, dinners and aperitifs. The rooms can be combined for larger groups, and capacity varies depending on the chosen setup. For confirmation regarding your event, please contact the hotel.

Which meeting rooms does the Hotel Delfino Lugano have?
Four spaces: the Sala Conferenza (the main room, ideal for meetings and banquets and the only one that can be darkened for projections), the Sala Gourmet (intimate and discreet, perfect also as a breakout room), the Green House (bright, recommended for aperitifs, lunches and dinners for up to 40 people) and the Veranda (very bright, ideal for aperitifs and dinners).

What technical equipment is available in the Hotel Delfino Lugano's meeting rooms?
A fixed projector in the Sala Conferenza, a mobile projector and a flipchart are included. The Green House and Veranda cannot be darkened, so the Sala Conferenza is recommended for presentations with slides or video.

How do I book a meeting room at the Hotel Delfino Lugano?
The rooms cannot be booked online: write to info@hoteldelfinolugano.ch or call +41 91 985 99 99, indicating the date, number of participants, times and type of setup, and you will receive a personalised offer. The hotel is centrally located in Lugano, near the station and the Lugano Sud motorway junction, with a garage for 40 vehicles.