Booking on line


Privacy Policy

The Hotel Delfino Lugano's privacy policy concerning guests who use the internet is of the utmost importance to us as well as ensuring their details are kept securely. From the moment we receive written information containing personal details, such as names and addresses, you may rest assured that this information is safe and confidential and will only be used by us to supply you with any information you have requested or for your bookings.

Your personal data is stored securely either here at the Hotel Delfino, or kept on our secure host server or our web server and are administered exclusively by technical staff in the office appointed for this purpose. We will never share your information with anybody outside the Hotel.

We invite you to carefully read our Privacy Policy details set out below.


The Hotel Delfino does not guarantee that the information on this website, and in particular concerning prices, bookings and any promotional advertising, is updated on a regular basis: this shall not, therefore, be considered binding. The Hotel reserves the right to modify or revise this information without prior warning or at any specific time.

In order to protect your computer from viruses and spam we can inform you that we use the latest technology to protect against this. However we strongly advise you to safeguard your computer with antivirus programmes and decline any responsibility for eventual damage to your computer by a virus.


Information supplied voluntarily
When you complete and send forms to this website requesting information, or send emails to our email address, Hotel Delfino's system automatically acquires this information. This data will used exclusively to reply to your queries. We would advise you that visitors to our website are free to decide whether or not to supply us with their personal details; however should you choose not to fill in this information it may not be possible to supply you with the details you have requested.

We can inform you that our system has the latest security measures to ensure that data is not lost, that it cannot be used unlawfully, incorrectly or by unauthorised access.

Using this website and your personal history

This website uses software technology which automatically acquires some personal details of visitors, for example the IP address or the domain name of the computer accessing the site. In this context we guarantee the highest confidentiality: the data acquired is used exclusively for anonymously acquiring information statistics with regard to use of the site, to monitor its correct operation and is cancelled immediately after being processed.

As with all other websites we use cookies in order to provide the best possible service in the running of our data bank. You can set your computer, or other device, to advise you when a cookie is issued so that you can decide whether or not to accept it.

Visitors to the Hotel Delfino's website also have the right to check the data which has been acquired during their visit to the website, to know the contents and origins as well as to request any changes, updates or to cancel all data.

Regarding the processing of personal details we abide by Swiss legislation pertaining to the protection of data and telecomunications.